What is the design process?

Simple.

Step 1: Browse and choose your favorite design or request a custom design; Step 2: Confirm the number of each item you would like to order; Step 3: Arrange a quote; Step 4: Accept and pay; Step 5: Begin of designing process! Step 6: Approve your artwork; Step 7: Send to production; Step 8: Deliver at your address!

What are your lead times?

We work fairly quickly! After you have provided your information, we will get a PDF proof sent through within 48 hours (with the exception of custom design jobs). All of our items require you to approve the artwork proof before they are printed. After you approve your artwork proof, you will receive your stationery or signage in approximately 7-14 business days if you’ve ordered from our standard range.

Do you offer ‘on the day’ stationery?

Yes, we offer the whole stationery suite for your special day. This includes signage, menus, place cards, table numbers, etc.

Please look at the Collection page from our website and Instagram for wedding inspiration!

When we should get started?

Start your invitation process as early as possible. This will give you a chance to get exactly what you want for your event.

Wedding Invitations: We recommend sending your wedding invitations 3-4 months prior to your wedding date. Or earlier if you haven’t sent save the dates or are having a destination wedding.

Save the Dates: We recommend sending save the dates 9-12 months in advance.

On The Day Stationery: We recommend ordering paper goods and signs 4-6 weeks prior to your wedding.

What’s the minimum order?

For Save the Dates & Wedding Invitations, the minimum quantity is 50 unless otherwise specified. The minimum order for the Menus and Name Cards is 50 units (with the exception of bundle orders). We can supply you with a smaller quantity, however, the minimum charge is still applied.

To avoid making extra orders, you should consider ordering at least 5-10 additional invitations/cards to allow for last-minute guests and typing errors.

What are the shipping costs?

Orders will be sent Free of Charge via FedEx Standard Shipping (with the exception of items larger than 24 inches in width and 36 inches in height). Packages are always sent via tracked post.

Can I pick my own colors for any of your designs?

All of our designs can be tailored around your color scheme to suit your wedding perfectly. If you can’t find the design and color you like together, please contact us and we can discuss the best colors to use for your theme or any particular design. Our suggestions in the examples inline are simply what we like best and work well with our designs and aesthetics.

PLEASE NOTE: The colors shown on our printed color palette are a guide to the shades we have available. Due to the variable nature of the digital printing process, these colors do shift between each print run, therefore an identical match to our color palette may not be achieved. Plus, any color you view online will look slightly different from a final product due to the way all of our screen monitors are set up to view color.

Can I change the font of one of your designs?

All of our collections have been designed with fonts that work well with the style of design and graphic details. If you would like to use another one of our fonts, please let us know what font you like from our other designs and we will let you know if it’s a suitable substitute.

How can I order a custom design suite?

Easy. You send us any information on the venue and style of wedding, color theme, items required and quantity, Pinterest collections, Instagram finds, etc… in an email and we will contact you with some different cost options. The custom design includes an additional fee and 3 rounds of changes. You can select one of our standard layout shapes or we can talk about creating a custom design shape for you.

How many revisions are included in the design process?

You are entitled to 3 rounds of changes. If your proof requires more changes than this, you will be charged an extra $50 per round of changes which is to be paid before we complete your artwork.

Do you offer a guest addressing on envelopes?

Yes! At Maya & Love, we are all about saving you time.
We are able to print directly on classic crest envelopes. This could include printing your return address and guest variable address in a design that matches your invitations and in color to tie your stationery together. Trust us, it’s worth the little bit extra to save so much time and effort!

Do you sell a decoration?

No, we don’t sell decorations, only paper goods, and signs.

Do you ship internationally?

Unfortunately, no. Our products are only available in the US.

How can I pay for my order?

PayPal – This is the easiest way to complete your order. You will be directed to PayPal for a secure online credit card or payment from your bank account. Please be aware you DO NOT need a PayPal account to pay with this method.

ACH – direct payment – coming soon!

Do you offer discount packages for a large order?

If you order a custom bundle you will benefit from heavily discounted pricing. We have set these up to reward you for ordering multiple items. It’s definitely the best way to order to save you money and also time.

Can you rush my order through?

If you have a short deadline, email us and ask if your turnaround is possible. If we are able to prioritize your order, a 30% rush order fee will apply. This will be invoiced once we confirm if it is possible.

Can I change the quantities of my order once it has been placed?

All products are made to order and once we have received your order and payment your designs get started, therefore we do not offer refunds.

We may be able to add to your order, depending on when you advise us. Unfortunately, once you have approved your design proof we cannot increase the quantity of your order. If you wish to add to your order, you are required to submit a new order and payment and may be charged additional delivery fees depending on the time of purchase and production.

We encourage you to choose carefully, and be mindful of all required stationery and additional cards. We strongly recommend ordering at least 10 extra cards at the time of making your order. This takes into account any last-minute additions to your guest list. We are unable to decrease the quantity once you have confirmed your order.

Can I get my money back if I need to cancel my order?

As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances. Please refer to our terms and conditions.

Can I split payments?

You can pay a 50% deposit upfront to begin artwork and the next 50% when you approve your artwork and before the production process. Both payments are non-refundable and not eligible for exchange, return or cancellation under any circumstances.

Did we miss anything?

Got another question we haven’t answered above, email us your question at hello@mayaandlove.com and we will get back to you super-fast.